Day Return Policy
want you to be fully satisfied with your purchase from
Creations by Stefano. However, if you are not fully
satisfied you may return it for a refund or exchange.
(Any shipping charges are not refundable.) You must
return the merchandise to us within 14 days of receipt,
and submit to the following guidelines:
must contact Creations by Stefano at 201-863-5806, Tueday
through Saturday 10:00AM - 6:00PM EST.
office will authorize your return and issue a return
authorization number. Returns will not be accepted without
items must be returned with the security tag attached,
unworn and undamaged in the original boxes and with
all original certificates. There can be no scratches
or marks on the item and no sign of wear; the product
cannot have been altered in any way. Items received
without the security tag attached, or that have been
worn, damaged or altered WILL NOT be refundable.
packages must be sent fully insured for the value of
the item(s). IF THE PACKAGE IS LOST AND NOT INSURED,
YOU ARE RESPONSIBLE FOR THE FULL COST OF THE ITEMS.
must be RECEIVED AT OUR OFFICE within 14 days of your
receipt of the merchandise.
packages must be sent to the following address:
1261 Patterson Plank Road
Secausus, NJ 07094
ORIGINAL diamond certificates and a copy of the invoice
must be included with the package in order for a full
refund to be issued. Any package missing the certificate(s)
will be charged a $100.00 per original certificate with
by Stefano is not responsible for any packages it does
not receive or returns not submitted in accordance with
will be given in the same way as payment was made.
Orders, such as custom mountings or jewelry pieces that
you request but that are not specifically shown on our
website are NON-REFUNDABLE items.